Service & Support

Take Advantage of our Extensive Service

  • Up to a 48-months warranty for new applications
  • Toll-free 24-hour service hotline (local rate)
  • Free software update service for up to 36 months
  • If ordering a new system, trade-in of used thermal imaging system at best terms possible
  • All maintenance or repair work  within a minimum of time for a maximum system availability
  • Rental and lending service for various camera techniques, accessories and measurement equipment
InfraTec service
Service Features

Service Features

Beside high-end thermographic cameras, we offer a high-class service. Whether your camera needs a recalibration, you are looking for accessories or want to call our specialists in case of a malfunction – we are ready to assist.

InfraTec sensor division faq - Picture Credits: © iStock.com / LuminaStock
Frequently Asked Questions

Frequently Asked Questions

A selection of questions InfraTec is being asked can be found by you here.

Ther­mo­graphy Glossary

Ther­mo­graphy Glossary

The glossary contains a list of keywords which might help you with your understanding of infrared thermography.

InfraTec service

Do You Want to Know More About the InfraTec Service?

Our experienced service team will be happy to assist you.

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InfraTec GmbH
Infrarotsensorik und Messtechnik
Gostritzer Str. 61 – 63
01217 DresdenGERMANY
  • InfraTec Service - Accessory
    Accessories

    Accessories

    You are working with one of InfraTec's infrared camera systems. In case of new thermographic challenges, you can make use of InfraTec's flexible application solutions by adding equipment to your thermographic camera for its usage in new fields of applications.

  • InfraTec Service - Technical Support
    Consulting & Project Analytics

    Consulting & Project Analytics

    Based on experience, we know the different framework conditions that can characterize a project. Benefit from this advantage and plan your next project together with us.

  • Older infrared camera models from InfraTec
    Manuals and Operating Instructions

    Manuals and Operating Instructions

    Here you will find information material for products such as infrared cameras and thermography software from InfraTec that are no longer part of our current range.

  • InfraTec - References
    Success Stories by Our Customers

    Success Stories by Our Customers

    Infrared cameras by InfraTec are used for a number of applications in the entire world. Experience about the opportunities that infrared thermography offers and read the field reports of our customers.

  • InfraTec Newsletter 2021

    InfraTec Infrared Reflexions

    The InfraTec newsletter Infrared Reflexions provides you with information on current trends and developments in the infrared measurement division.

  • Thermography trainings
    Trainings and Fair Appointments

    Trainings and Fair Appointments

    InfraTec is your expert partner for infrared thermography supporting you with all the information required. Rely on more than 30 years of experience and profit from our specialist’s expertise.

Statements of our Customers

Vorwerk SE & Co. KG

Vorwerk has been using a VarioCAM® HD 700 with the IRBIS® 3 analysis software for several years in the development of our high-quality household products - especially the Thermomix. The imaging temperature measurement in combination with the wide range of analysis options support us in better understanding and being able to map thermal processes. In this way, we are able to make the cooking experience for our customers even more user-friendly and further optimize it. We particularly appreciate the collaboration and professional exchange with our partner InfraTec. In order to optimally meet our premium demands on our development and our products in the future, we will continue to rely on the use of thermography.

Dr. Michael Sickert, Head of Serial Support Thermomix and Kobold

Technische Universität Kaiserslautern

We are successfully using a VarioCAM® HDx head 600 to determine heat transfers on the side walls of a highly loaded turbine nozzle guide vane. In addition to the excellent measurement accuracy and the high detector resolution, we were convinced by the comprehensive software package that supports us in post-processing the measurement data. Furthermore, we are very satisfied with the friendly customer support.

Chair of Fluid Mechanics and Turbomachinery (SAM), Kaiserslautern University of Technology

Hochschule für Angewandte Wissenschaften Ansbach

Thank you very much for the excellent cooperation for more than 15 years. In my laboratory "Technical Diagnostics" at the Ansbach University of Applied Sciences, me and my students have been able to realise very many interesting projects with several infrared cameras from your portfolio. Starting with the selection of the camera, the introduction to the software program IRBIS® or the fast and profound help in case of problems, we have always been able to experience competent help from the company InfraTec. We certainly don't need to talk about the quality of the products. The total package, i.e. purchase advice, software advice and help and support in case of problems is simply great. Congratulations on the company's anniversary.

Dietrich Schneider, Ansbach University of Applied Sciences, Faculty of Technology, Applied Engineering AIW

Zweckverband Müllverwertung Schwandorf

As the operator of the second largest waste-to-energy plant in Bavaria and ultimately responsible for waste disposal safety in the entire eastern Bavarian region, it was eminently important for us to use a future-proof and, above all, reliable technology for automated fire and temperature detection to monitor the waste bunker, which represents our largest fire load. We have not regretted our decision to work with InfraTec from Dresden. We would especially like to emphasize the flexible, uncomplicated and at any time accommodating cooperation, especially when it comes to scheduling and remedying defects, as this is unfortunately the exception rather than the rule in business relationships nowadays. In this respect, we would like to congratulate InfraTec on its anniversary, wish it continued good business development and that the company philosophy of good, cooperative collaboration with customers continues to be cultivated in the same way as before.

Konrad Rieger, Technical Manager, Operations Manager Waste-to-Energy Plant, Zweckverband Müllverwertung Schwandorf

BRÜGGEN Fahrzeugwerk- und Service GmbH

Furthermore, I would like to thank you very much for the user conference on May 20, 2021. Everything went well and thank you once again to you as the organiser and the speakers. I was very impressed how and what is possible. Thanks also to the whole team "InfraTec" where you can see what you can achieve with a great product and a good network in 30 years. Keep up the good work.

Dirk Schlabach, QA Planner, BRÜGGEN Fahrzeugwerk- und Service GmbH

Deutsche WindGuard GmbH

As a satisfied customer and project partner, Deutsche WindGuard Engineering GmbH congratulates on your company’s 30th anniversary. We thank InfraTec for the competent support in our daily operations and the excellent cooperation in research projects like PreciWind. For many years we have been using hardware and software from InfraTec for thermographic flow visualisation and analysis. In our aeroacoustically optimised large wind tunnel Bremerhaven (DWAA), for example, two VarioCAM® HDx head 615 accompany daily operations in thermographic flow visualization primarily of lift profiles from wind energy and aviation. For aerodynamic measurement of wind turbine rotor blades in operation, Deutsche WindGuard uses an ImageIR® 8800 in cooperation with BIMAQ (Bremen Institute for Measurement and Automation).

Nicholas Balaresque, Managing Director, Deutsche WindGuard Engineering GmbH

Certificate ISO 9001:2015

The high product quality of all InfraTec products is based on both a sound and permanent development process as well as on an optimised production. The focus of all processes concentrates on the satisfaction of our customers. A process definition is made by ISO 9001, the certified quality management system.